Privacy Policy

Last updated: 22/12/2025

Charter Culebra (“we,” “us,” or “our”) operates the website https://charterculebra.com (the “Website”), which allows users to book private boat charter tours to Culebra Island.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website.

By accessing or using this Website, you agree to this Privacy Policy.

1. Information We Collect

a) Personal Information You Provide

When you book a charter, submit a contact form, or communicate with us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Booking details (tour date, number of passengers, preferences)

  • Any additional information you voluntarily provide

b) Payment Information (Stripe & PayPal)

Payments made through the Website are processed securely by third-party payment processors, including Stripe and PayPal.

  • We do not store or process credit card or bank information on our servers.

  • Payment information is handled directly by Stripe and PayPal in accordance with their respective privacy policies.

c) Automatically Collected Information

When you visit the Website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and interaction data

  • Date, time, and referring URLs

This data is used for analytics, security, and service improvement.

2. How We Use Your Information

We use your information to:

  • Process and manage charter bookings

  • Communicate regarding reservations, changes, or confirmations

  • Respond to inquiries and customer support requests

  • Improve website functionality and user experience

  • Comply with legal and regulatory obligations

  • Support marketing and advertising efforts (including Google Ads)

We do not sell your personal information.

3. Cookies, Analytics & Advertising (Google Ads)

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Analyze website traffic and performance

  • Measure advertising effectiveness

  • Deliver relevant ads through platforms such as Google Ads

Google may use cookies or device identifiers to show ads based on your visits to this and other websites.
You can opt out of personalized advertising by visiting Google’s Ads Settings.

You may also control cookies through your browser settings.

4. Third-Party Services

We share limited information with trusted third-party service providers only as necessary, including:

  • Stripe (payment processing)

  • PayPal (payment processing)

  • Google Analytics (website analytics)

  • Google Ads (advertising and conversion tracking)

  • Booking, hosting, or technical service providers

These providers are contractually obligated to protect your information and use it only for authorized purposes.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

  • Performance of a contract (booking a charter)

  • Your consent (contact forms, marketing cookies)

  • Legitimate interests (website improvement, fraud prevention)

  • Legal obligations

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill bookings and provide services

  • Comply with accounting, tax, and legal requirements

  • Resolve disputes and enforce agreements

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data.
However, no online transmission or storage system is completely secure.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent where applicable

  • Request data portability

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

This Website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us through:

Website: https://charterculebra.com
Email: contact@charterculebra.com