All bookings are subject to the following strict cancellation and no-show policy. By completing a booking, guests expressly agree to these terms and conditions.

1. Guest-Initiated Cancellations

Cancellations made by the guest for any reason—including but not limited to travel delays, illness, scheduling conflicts, or personal circumstances—are subject to the following:

• Deadline: Cancellations must be submitted at least 7 days prior to the scheduled departure date.

• Method: Cancellation requests must be sent via email to [Insert Email Address]. Verbal, text, or social media cancellations will not be accepted.

• Late Cancellations: Any cancellation made within 7 days of the departure date is non-refundable, regardless of the reason.

2. Late Arrivals & No-Shows

• Late Arrivals: If you are running late, we will wait for you at the dock. However, to maintain our schedule and commitments, the charter will still return to the dock at the originally scheduled time. No extensions or price adjustments will be made for time lost due to guest delays.

• No-Shows: Failure to arrive at the designated departure location without prior notice will be considered a no-show. No-shows are non-refundable and non-reschedulable.

3. Weather & Safety Cancellations

The safety of our guests and crew is our absolute priority.

• Pre-Departure: Only the Captain or management can cancel a trip due to hazardous weather conditions. In the event of a pre-departure cancellation by the company, guests will be offered a reschedule or a full refund.

• Post-Departure / Early Return: Once the vessel has left the dock, no refunds or credits will be issued for early returns to the dock, whether due to deteriorating weather, guest request, sea sickness, or any other reason.

4. Early Departures & Guest Requests

Once a charter has departed:

• No refunds will be issued for shortened trips or itinerary changes requested by the guest.

• No refunds will be issued if a guest chooses not to participate in activities (e.g., snorkeling) after departure.

5. Medical or Personal Emergencies

Medical issues, personal emergencies, airline delays, or missed connections do not qualify for refunds if requested within the 7-day window. We strongly encourage guests to obtain travel insurance to protect against these unforeseen events.

6. Acknowledgment of Policy

Guests acknowledge that charter operations require significant advance preparation, including crew scheduling, fuel allocation, and logistical costs. All cancellations within the restricted window represent a loss of reserved capacity.